We take action against

Brussels Cleanliness

To facilitate the removal of bulky items in Brussels, several options are available. Each household is entitled to a free collection of up to 2 cubic meters of bulky items per year. To schedule this, simply arrange an appointment with the City’s Cleanliness Service.

Once the appointment is confirmed, you can place your bulky items on the curb the evening before collection, starting at 8 p.m. Be sure to label items as bulky to avoid confusion with illegal dumping.

For more information or to make an appointment, contact Brussels Cleanliness or visit their official website.

Free Phone: 0800/981.81
Website: https://arp-gan.be

1. Purpose

These conditions govern the use of the Brussels incident reporting site, which has been specifically designed to provide residents with an efficient and accessible way to report various actions that harm public cleanliness and order...

2. User Information

To report an incident, the user must provide certain personal information, including:

• First and last name
• Email address
• Phone number (optional)
• Postal code

This data is necessary to process and track reports. The user agrees to provide accurate and up-to-date information.

3. Data Usage

The collected information is used exclusively for processing incident reports and ensuring follow-up. The user agrees that their data may be shared with relevant authorities if necessary for handling a report. Personal data will not be used for commercial purposes.

4. User Rights and Responsibilities

The user agrees to use the site responsibly and submit only factual reports. Any attempt to submit false or defamatory content will lead to appropriate measures, including account deletion and potential legal action.

5. Rights to Modify and Delete

The site administration reserves the right to:

• Modify or update a report for reasons of compliance or accuracy.
• Delete any report deemed non-compliant or harmful to the terms.

6. Data Retention and Security

User personal data is kept secure and accessible only to authorized site administrators. The administration takes necessary steps to protect this data against unauthorized access and leaks.

7. Liability

The site is not responsible for errors in reports or for consequences of actions taken as a result of reports. The user is solely responsible for the information they submit.

8. Acceptance of Terms

By using the site, the user acknowledges having read, understood, and accepted these terms of use.

1. Collected Information

We collect the following information when you use our site:

• Personal Data: such as your first and last name, email address, phone number (optional), and postal code, required to process your reports.
• Navigation Data: such as your IP address, browser type, and geolocation data, to enhance the site's functionality.

2. Information Usage

We use your information to:

• Process and track your incident reports.
• Inform you of the status of your reports.
• Improve user experience and site functionality.
• Share, if necessary, relevant information with local authorities for report processing.

3. Information Sharing

Your personal data is never shared for commercial purposes. We may share your information with:

• Municipal services or local authorities when necessary for report processing.
• Our technology partners for platform maintenance and improvement, subject to strict confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, disclosure, modification, or destruction.

5. Data Retention

Your personal data is retained as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete information.
• Request deletion of your data, subject to certain conditions.
• Object to the processing of your data for legitimate reasons.

To exercise these rights, please contact us at support@irisclean.brussels.

7. Policy Changes

We reserve the right to modify this privacy policy at any time. Changes will take effect upon publication on this page...

8. Contact

For questions regarding this privacy policy or your data, please contact us at support@irisclean.brussels.